Questions & Answers

We operate as an online store. At the moment, we do not have a physical retail store.

Order pickup is available in Rishon LeZion by prior arrangement.

No. We do not have a physical store or showroom.

All products are stored in our warehouse and, after an order is placed, are delivered to the pickup point in Rishon LeZion.

Each product on our website includes detailed descriptions, specifications, and photos, allowing you to choose the materials you need and place an order for delivery or pickup.

We do not accept phone calls.

For convenience and faster service, we communicate only in writing through:

• Email: mart.studio.israel@gmail.com
• Facebook
• Instagram

We do our best to respond to all messages as quickly as possible.

All products available for order on our website are stored in our warehouse in Rishon LeZion and are available for immediate ordering.

Yes. We deliver orders throughout Israel by courier directly to the customer’s door.

• Orders up to 15 kg — ₪40
• Orders from 15 to 30 kg — ₪80
• Orders over ₪1000 qualify for free delivery

Delivery usually takes 3–7 business days, depending on the delivery area and courier workload.

During wartime or holiday periods, delivery times may be longer.

Yes. Pickup is available in Rishon LeZion.

Most orders are ready for pickup the next day after the order is placed.

For orders placed before 3:00 PM, same-day pickup may be available.

After your order has been collected and packed, a pickup notification will be sent to the email address provided during checkout.

Once you receive the notification, you can come and collect your order.

If you have any questions, you can always write to us and ask about the current status of your order.

Sunday – Wednesday: 17:30–20:00

Thursday: 16:00–20:00

Friday: 09:00–15:00

Yes. There is a small parking area near the building for customers collecting their orders.

All orders are placed and paid for through our website.

We accept the following payment methods:

• Visa cards
• Mastercard cards
• Bank transfer to the company account

Yes. Our website offers payment in up to 3 installments when using a bank card.

Installment availability depends on the terms of your bank and the payment system.

Yes. After successful payment, a tax invoice/receipt (חשבונית מס / קבלה) is automatically generated and sent to the email address provided, in accordance with Israeli legal requirements.

If you did not receive the document, please contact us and we will resend it.

Yes. We work with both private customers and companies.

When placing an order, please provide the company details if they are required for accounting or internal reporting.

Yes. If you would like to pay by bank transfer, please contact us before payment.

We will provide the necessary bank details and issue an invoice if required.

The order will be shipped after the funds have been received in our bank account.

Yes. All payments are processed through secure payment systems using modern data encryption technologies.

We do not store customers’ bank card details.

Payments are processed through the secure iCount payment system, which complies with payment industry security requirements.

No. We do not accept cash payments.

Yes. Product returns are handled in accordance with Israeli law and our return policy.

The customer may return a product within 14 days from the actual date of receiving the order, provided that the following conditions are met:

• The product has not been used
• The product is in its original condition
• The original factory packaging is not damaged
• All original labels, tags, and markings are preserved
• The order number or proof of payment is available

Please note: products with signs of use, damage, or opened/damaged packaging cannot be returned.

Return shipping costs are paid by the customer if the return is initiated by the customer.

If the return is related to an order fulfillment error or damage received during delivery, we cover all costs related to the return and replacement.

If you received a damaged product, please contact us as soon as possible after receiving the order.

To speed up the review process, please attach:

• Photos of the damaged product
• Photos of the packaging
• Order number

After reviewing the information, we will offer an appropriate solution, including product replacement or refund in accordance with the law.